Help & FAQs

Frequently asked questions

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Accommodation Services

  • How does the accommodation booking service work?

    Our accommodation booking service aims to find you suitable housing options near your university. We take your preferences and budget into account to match you with the best available accommodations.

  • Can I choose my preferred location and type of accommodation?

    Yes, we understand the importance of comfort and convenience. You can provide us with your preferences, such as location, room type, and facilities, and we will do our best to accommodate your requests.

  • Are the accommodations provided by [Company Name] close to my university?

    Yes, we prioritize finding accommodations that are within reasonable proximity to your university, ensuring easy access to your classes and campus facilities.

  • What if I have specific accommodation preferences or requirements?

    Feel free to share any specific preferences or requirements you have, such as dietary preferences, accessibility needs, or living with certain housemates. Our team will work closely with you to find accommodations that meet your individual needs.

Meet & Greet

  • What is the purpose of the Meet & Greet service?

    The Meet & Greet service is designed to offer a warm welcome and assistance upon your arrival in the UK. Our representative will meet you at the airport, provide essential information, and ensure a smooth transition to your accommodation.

  • How can I schedule the Meet & Greet service upon my arrival in the UK?

    Once your travel arrangements are confirmed, simply inform us of your arrival date, time, and flight details. Our team will be there to greet you at the airport accordingly.

  • Will someone from TCS meet me at the airport?

    Yes, our friendly representative will be at the airport to meet you and guide you through the necessary procedures upon your arrival.

Sim Card on Arrival

  • Will I receive a local SIM card upon my arrival in the UK?

    Yes, we provide a local SIM card upon your arrival, allowing you to stay connected with your loved ones and access essential services immediately.

  • Is the SIM card provided compatible with my phone?

    The SIM card we provide is a standard-size SIM and should work with most unlocked devices. If you have any concerns, please let us know in advance, and we'll do our best to assist you.

Phone Call to Parents on Arrival

  • How does the phone call to parents service work?

    We understand the importance of reassuring your parents about your safe arrival. Once you are settled in your accommodation, we will make a phone call to your parents to let them know that you have arrived safely in the UK.

  • Is there a specific time for the phone call to my parents?

    We aim to make the phone call during a suitable time for both you and your parents. Our team will coordinate with you to find a time that works best.

Transport Services

  • Is the transportation from the airport provided free of charge?

    We provide one-time complimentary transportation from the airport to your accommodation within a 10-mile radius of your university.

  • How can I request the transportation service from the airport to my accommodation?

    After you confirm your travel details, simply inform us of your arrival time and flight information. We will arrange for a driver to pick you up and take you to your accommodation.

  • Does the Transport Card (Bus Pass) cover all public transportation in the city?

    Yes, the Transport Card provided covers bus transportation, allowing you to conveniently travel within the city and between your accommodation and university.

Mentorship Services

  • What is the role of academic mentors, living mentors, and peer mentors?

    Academic mentors provide guidance on your academic journey, offering support in subjects, study strategies, and exam preparation. Living mentors offer practical assistance in daily life matters, and peer mentors provide peer support and valuable insights as fellow students.

  • How can I get in touch with my mentors?

    Once you are enrolled in your university, we will introduce you to your mentors and provide you with their contact details. You can reach out to them via email or arrange meetings as needed.

  • Can mentors assist me with academic or personal challenges?

    Absolutely! Our mentors are here to support you throughout your study abroad experience. Whether you need help with coursework, time management, or adjusting to life in the UK, they are available to provide guidance and assistance.

Emergency Contact

  • How can I reach the emergency contact in case of urgent situations?

    We provide a 24/7 emergency contact number that you can call or message in case of any urgent situations or emergencies during your stay in the UK.

  • Is the emergency contact available 24/7?

    Yes, our emergency contact service is available 24 hours a day, 7 days a week, to ensure that you have immediate support whenever you need it.

GP Registration and Bank Account Opening

  • Can TCS assist with GP registration and opening a bank account in the UK?

    Yes, we provide guidance and support to help you register with a local General Practitioner (GP) for healthcare services and open a bank account in the UK for your financial needs.

  • What documents do I need to register with a GP and open a bank account?

    Our team will provide you with a checklist of the required documents and assist you throughout the registration and account opening processes.

Academic Courses

  • What types of academic courses does TCS offer?

    TCS offers a variety of courses to enhance your academic skills and professional development. These courses include Academic Writing, CV Check, Statement Check, English Language Course (3 Months), VLEs (Virtual Learning Environments), Writing Assignments/Reports (3 sessions), Types of Assessment, Critical Review, Career & Employability, Referencing, Endnote/RefWork/Ref Manager, Search Engines, and Microsoft Office (3 Months).

  • How long are the courses, and are they mandatory for all students?

    The duration of each course may vary, but most courses are designed to be completed within a few weeks. Participation in the courses is optional, but we highly recommend them, as they offer valuable skills and knowledge to excel in your studies.

Consultation Services

  • How can I benefit from consultation services with solicitors, visa experts, and accommodation advisors?

    Our consultation services provide you with expert advice and guidance on legal matters, visa applications, academic misconduct, accommodation, and more. You can schedule appointments with our consultants to discuss your specific concerns and receive personalized recommendations.

  • Is there an additional cost for consultation services?

    Yes, there may be an additional cost for some consultation services. However, the details of the fees will be provided to you in advance, and you can decide whether to proceed with the consultation based on your needs and preferences.

Providing References

  • Will TCS provide references for my applications?

    Yes, we can provide references (non-guarantor) to support your applications for various purposes, such as accommodation rentals, internships, or other official requests.

  • How can I request a reference, and what information will it include?

    You can request a reference by contacting our support team and providing the necessary details, such as the purpose of the reference and any specific information required. The reference will include relevant information about your academic performance and character to support your application.

Extracurricular Experiences

  • What extracurricular experiences does TCS offer, such as trips, social gatherings, sports activities, and annual membership of ETU?

    TCS offers a diverse range of extracurricular experiences to enrich your student life in the UK. We organize trips to various places of interest, social gatherings to connect with fellow students, sports activities to stay active, and the opportunity to become an annual member of ETU, offering access to exclusive events and resources.

  • Can I participate in work experience or volunteering opportunities through TCS?

    Yes, TCS provides opportunities for work experience and volunteering through ETU. These experiences are a great way to enhance your skills, gain practical knowledge, and make a positive impact while studying in the UK.


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